Work Goes Mobile LATTANZI, Michael Nokia's Lessons from the Leading Edge

Does business mobility really work?

The book you are holding is evidence that it does. The virtual team that created Work Goes Mobile had members located in seven different time zones. We adapted our work hours to make the most of interaction across time zones, and although not originally intended, the time zone differences often allowed our work on the book to follow the sun.

We grappled with many of the challenges discussed in this book: developing effective communication and interaction in virtual situations, creating methods to make information available at the moment of need, and striving to be productive regardless of location. Mobile technologies kept us in contact and able to work where and when we needed to. Some members learned to send SMS messages for the first time in their lives; others reviewed drafts of chapters in Microsoft Word and PDF format on their mobile devices. Nokia s conferencing system provided the infrastructure to cost effectively keep us in touch. We worked from corporate offices, home offices, Internet cafes, cars, airports, and hotels. When we did meet face to face (twice over the course of the project), most members relied heavily on mobile capabilities to continue working since they were away from their primary workplace. And just as mobile work does not mean independent work, we found that those face to face meetings provided exceptional value at critical moments in the book s development.

Creating this book was just one of many activities that Nokia and its employees are pursuing as we travel the path toward mobility as a way of doing business. Even as we share our experience here, hoping to help others avoid the obstacles we have faced, we continue to forge ahead toward new ways of working that transcend traditional working times and places.

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